A Netflix user in New York said she’s “not leaving” the streaming service after discovering that she’s locked out of her account.
Sarah, a resident of the Upper East Side, posted the post on Twitter earlier today, saying that she was locked out on Netflix after the company released a “major change” in the terms of service.
Sarah was not immediately able to confirm whether she was one of those who had been locked out.
Netflix did not immediately respond to a request for comment.
Sarah told the Toronto Star that she has “no idea what’s going on” with her account, and is still unsure about what her next steps are.
“I’ve never really been in a situation like this where I haven’t had a feeling like I could do something and I was never able to,” she said.
I’m leaving Netflix and am not going to come back.
I can’t afford it.
She said that she had to re-enter her password every time she wanted to access the account, which would have cost her $30.
Sarah said that Netflix’s terms of services allow users to make requests for changes to their accounts, and that Netflix “never changes its terms without our permission.”
Netflix also says that it only allows users to “access” their accounts when they have been signed in for at least 30 days.
Sarah’s Twitter post, which was shared more than 2,000 times, was also retweeted more than 4,000 time.
In response to the change, Netflix also announced that it will be launching a program in New Zealand to let customers “make their own requests for a re-version to the terms.”
Netflix has been under fire for its alleged policy of content-sharing.
Netflix said in a blog post on Monday that its policy of “content sharing” has violated “the core values of Netflix, its members and our customers.”
The company has been accused of “sharing content to people who may not be in a position to understand, or perhaps even understand that they have a right to access content.”
The company said it will continue to monitor the situation in New England, adding that “we are committed to protecting the privacy and security of all users.”